Payment & Security / FAQ
We accept Visa, Visa Debit, Mastercard, Maestro.
Your shopping experience with Bathquest is of great importance to us, this is why we take online security very seriously.
To ensure your credit card details are transmitted safely, we use VeriSign approved payment processors, Sage Pay. Debit/Credit card transactions are processed using Sage e-commerce payment system and are amongst the most advanced available.
Using Starfield Technologies SSL security, employing secure sockets layer (SSL) 256-Bit encryption & SHA-2 technology during the online ordering process - adds an additional layer to protecting your details.
Bathquest will not distribute, sell or divulge any information about you without your consent, or unless required or permitted to do so by law. The information we gather may include name, delivery address, email address and telephone number. We do not send marketing emails to personal email addresses (known as spam).
Why do I need to contact you for a price on some items?..
To ensure you receive the very best current deal on certain items, we ask that you phone or email us with your enquiry.
How do I order?..
You can order online anytime by adding items to your shopping basket and then checking out using our secure online Sage Pay payment system. We accept Mastercard, Solo, UK Maestro, Visa, Visa Debit, Delta.
What are your delivery costs?..
After selecting your products and going to the checkout system, select your county and click "Update Totals", - you will be shown the delivery costs. You can then click "checkout" to confirm your order and proceed to entering your details
What are the delivery times for non stock / direct from supplier items?..
Stock items will be dispatched immediately, unless part of a larger order containing non-stock items whereby all goods will be dispatched at the same time. Non stock items will be subject to manufactures lead times, which maybe subject to change. If the delivery time is critical please call us and we can check with the suppliers to get a more specific lead time.
Do you deliver outside the UK?..
Bathquest can only deliver to mainland UK.
Which Shower Enclosures come with Trays?..
Certain shower enclosures come with a dedicated tray, you will need to check the product description for these details. Alternatively, for all other enclosures, you will need to choose a tray from our shower trays section listed under shower enclosures.
When should I book my Plumber/Fitter?..
We advise you not to confirm your installers starting date, until you have received and checked all of the goods you have ordered.
When is your company open and what is your phone number?..
Bathquest is open during the following times, please call our Sales/Order
Tuesday to Friday 9.00 – 5.00
Saturday 10.00 – 4.00
Telephone Number (01234 216720)
Can my goods be delivered to an alternative address?..
Telephone Orders: Goods can only be dispatched to the Credit Card holders registered address, if you card is registered to more than one address please specify this and inform our sales office when you place your order.
Online Orders: The online ordering system does not allow an alternative address as the online payment provider Sage Pay checks the details you enter for delivery address against your credit card.
What are your delivery methods..
Small Items – Will be dispatched using couriers and if you are not at home to accept the delivery, the courier will leave a calling card. Other Items – Will be dispatched by specialist carrier, delivery will be arranged.