Product Details:

We try to make every effort to ensure that all product information on this site is accurate, however, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, Some changes may have to be made without prior notice. We will endeavour to contact you to ask whether you wish to continue with your order or cancel it.

 

Overseas Orders:
We do not ship goods outside of the mainland UK.

Availability / Dispatch:
Stock items will be dispatched immediately unless part of a larger order containing non-stock items whereby all goods will be dispatched at the same time. Non-stock items will be subject to manufacturer’s standard lead times, which may be subject to change beyond our control.

Deliveries:

Delivery by a carrier will not be pre-arranged, a card will be left if no one is available to accept delivery, it may be necessary for you to contact the carriers local depot to re-arrange delivery. Goods must be checked within 3 days and any damage/shortage must be notified in writing. A signature will be required on delivery and any person signing for goods shall be deemed authorised to do so by you.

 

If you do receive the products in an unsatisfactory condition please retain all relevant documents so that an insurance claim can be made against the carriers insurers. If you receive damaged products, note that fact on the delivery note, even before you open the damaged packaging to examine the contents. If you are unable to open a damaged package in the presence of the carrier, make sure that your sign for it as damaged package, so as to warn the carrier that a claim may be forthcoming.

 

You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery drivers consider that access is unsafe then we will not deliver the goods until safe access is provided. If you are unable, for whatever reason, to take delivery of your goods on the delivery date, we reserve the right to charge you for any subsequent deliveries.

 

All goods must be released for delivery or collected within 2 months of your order date. After 2 months the order will be subject to an additional handling charge or possible cancellation charges. The delivery charges levied for products within this website are normally considerably less than the actual cost incurred by us, orders which are sub-sequentially cancelled may incur a higher delivery charge being deducted than originally paid.

 

Please note that in order to keep delivery charges to a minimum and avoid problems on delivery, we need to be advised prior to dispatch if access to your property will be difficult. Assistance is essential for all large/bulky items, as to keep delivery charges to a minimum, the delivery vehicles are only manned by the driver. Failed deliveries due to lack of storage space and assistance will incur a re-delivery charge.

 

QP Interiors cannot be held responsible for any costs that may be incurred due to a delivery that is delayed for reasons beyond our control.

 

Installations:

We advise you not to confirm your installers starting date until all of the goods ordered have been delivered and checked for damage, shortage or defect.

Suitability of goods for intended purposes must be verified by the customer prior to ordering.

Warranties:
All goods supplied including those on special offer will be new first quality items and will be covered by the manufacturers normal guarantee period. Suitability of goods for intended purposes must be verified by the customer prior to ordering. 

Cancellation of Order:

You have the right to cancel your order within 7 days of receipt of the goods without giving a reason. This period begins the day after you receive your order. Goods must be unopened and in their original delivery packaging. If you wish to exercise this option we will refund the full value of your order (less original delivery costs incurred) within 30 days of cancellation of your order. If you wish to cancel your order please contact Bathquest in writing by e-mail, fax, recorded delivery post letting us know your intention to cancel. Goods do not have to be returned within this 7 day period for you to secure a refund. You must arrange for and pay the costs of returning goods safely to us.

 

We must receive goods which you intend to return within 14 days from the date we receive your notification that you intend to exercise your cancellation right. If these goods are returned having been unpacked or are damaged during return transit a refund will not be offered. These goods must be collected from our warehouse and a claim made on your carrier. These terms do not apply to some goods which are made to your specification, non stock items or special order.

Claims:
Damaged items may not be returned unless notification of such damage was made in writing within 3 days of receipt of goods. Return carriage will be arranged. Items which prove defective after installation may be subject to manufacturers inspection prior to their return / replacement.

Customer Service:
Our staff are available Tuesday to Friday 9:00am to 5:00pm, and Saturday 10:00am to 4:00pm. 

Debit / Credit Cards:
QP Interiors will appear on your statement for all debit / credit card payments.

 

Copyright:

This online store is copyrighted. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website or otherwise by us shall remain at all times vested in us or the owners under licence from whom the content appears. You are not permitted to use this material otherwise when authorised by us. ALL RIGHTS RESERVED.

 

Any copyright material posted on this website or in our catalogue which is not our property is acknowledged as such. All rights to this copyright remain with the proprietor of the copyright subject to a licence to us.

 

Website:

Product images are for illustrative purposes only and the goods may differ slightly from the images shown on the website.

 

Data Protection and Internet Security:
We do not sell, loan or in anyway make available information supplied via the internet site to any other company or individuals. All online ordering is done using a secure environment that utilizes up to date encryption technology.  

Your statutory rights as a consumer are not affected by our terms and conditions.