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We try to make every effort to ensure that all product information on this site is accurate, however, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, Some changes may have to be made without prior notice. We will endeavour to contact you to ask whether you wish to continue with your order or cancel it.
Delivery by a carrier will not be pre-arranged, a card will be left if no one is available to accept delivery, it may be necessary for you to contact the carriers local depot to re-arrange delivery. Goods must be checked within 3 days and any damage/shortage must be notified in writing. A signature will be required on delivery and any person signing for goods shall be deemed authorised to do so by you.
If you do receive the products in an unsatisfactory condition please retain all relevant documents so that an insurance claim can be made against the carriers insurers. If you receive damaged products, note that fact on the delivery note. If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as damaged package, so as to warn the carrier that a claim may be forthcoming.
You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery drivers consider that access is unsafe then we will not deliver the goods until safe access is provided. If you are unable, for whatever reason, to take delivery of your goods on the delivery date, we reserve the right to charge you for any subsequent deliveries. All goods must be released for delivery or collected within 2 months of your order date. After 2 months the order will be subject to an additional handling charge or possible cancellation charges. The delivery charges levied for products within this website are normally considerably less than the actual cost incurred by us, orders which are sub-sequentially cancelled may incur a higher delivery charge being deducted than originally paid. Large bulky goods may also include a handling charge which is separate and in addition to any delivery charge.
Please note that in order to keep delivery charges to a minimum and avoid problems on delivery, we need to be advised prior to dispatch if access to your property will be difficult. Assistance is essential for all large/bulky items, as to keep delivery charges to a minimum, the delivery vehicles are only manned by the driver. Failed deliveries due to lack of storage space and assistance will incur a re-delivery charge. QP Interiors cannot be held responsible for any costs that may be incurred due to a delivery that is delayed for reasons beyond our control.
You have the right to cancel your order within 14 days of receipt of the goods without giving a reason. This period begins the day after you receive your order. Goods must be unopened and in their original delivery packaging.
If you wish to exercise this option upon return of the cancelled goods we will refund the full value of your order (less our original delivery costs incurred).
If you wish to cancel your order please contact us by e-mailing sales@bathquest.co.uk letting us know of your intention to cancel, providing your full contact details and Bathquest order id. number.
Goods which you wish to return must not have been used or installed. Goods must be in "as new" condition in their original packaging.
You must arrange for and pay the costs of returning goods safely to us. We must receive goods which you intend to return within 14 days from the date we receive your notification that you intend to exercise your cancellation right. If these goods are returned having been unpacked, installed or damaged during return transit a refund will not be offered, we recommend all returns are insured by you to cover the full original purchase price. These goods must be collected from our warehouse and a claim made on your carrier.
These terms do not apply to some goods which are made to your specification, non stock items or special order.
Damaged items may not be returned unless notification of such damage including picture evidence was made by email to sales@bathquest.co.uk within 3 days of receipt of goods. Return carriage will be arranged. Items which prove defective after installation may be subject to manufacturers inspection prior to their return / replacement. Do not install any item which you wish to claim as damaged. Once fitted we will not accept any claims for items with visible damage.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.